SLOs: Uniting Engineering and Business Teams Behind Common Goals

Enjoy this Business Impact Brief from 451 Research.

The 451 Take

With the understanding that performance and functionality are crucial to business success, many companies are taking a new approach to analyzing the performance and usage of their applications. While collecting the right operational data about an application is key, making sense of that data by defining important goals and measuring progress against those goals is an increasingly popular approach. Best practices for this concept of service level objectives (SLOs) are emerging, with clear benefits for both engineering and business teams. Whether business-critical software is targeted at internal or external users, SLOs can help teams work together to drive the kind of application performance that users demand.