Never breach your SLAs to your customers
Meet customer experience Service Level Agreements (SLAs) with actionable Service Level Objectives (SLOs). React to critical issues sooner and reduce alert fatigue.
Breaching customer SLAs risks financial penalties or losing customers.
If you can’t quickly identify latency and outages impacting your customers, it’s difficult to route engineering and support resources effectively.
Real-time data is essential
Lack of real-time insights and alerts makes it difficult to detect and prevent SLA breaches.
Many disparate tools
Fragmented tools and slow root cause analysis delay issue detection and resolution.
Overwhelmed engineers
Ineffective prioritization and cross-team collaboration lead to missed SLAs and prolonged incidents.
Identify and address emerging issues before they impact customers.
Customers expect websites and apps to load quickly and seamlessly, so you need to be able to swiftly identify issues. With a unified, fast, and collaborative observability platform like Honeycomb, you can get answers and resolve issues before customers even notice there was something wrong.
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SLOs become a negotiating and prioritization tool for your engineering teams… It forces discussions that, without the SLO, you wouldn’t have until a customer complained.
Introducing Honeycomb SLOs has been a gamechanger for us. They serve as a kind of contract between our product managers and engineers where we jointly define appropriate SLOs for each part of the product and agree that if an SLO isn’t met, it’s an indicator of customer impact. We then halt other work and prioritize resolving the issue.
Now when we do a deployment, we can see pretty instantly if we’ve regressed on performance and where specifically we’ve regressed. And we can decide whether to roll something back or close out the scope of work.
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